1. Acceptance of Terms
By downloading, installing, accessing, or using the Brocoly mobile application ("App") and affiliated web dashboards, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms in their entirety, you must immediately discontinue use of the App.
2. What Brocoly Does
Brocoly is a B2B2C meal subscription management platform. We provide software infrastructure to Meal Providers. Actual meal preparation and delivery is carried out solely by your Meal Provider. Brocoly is not a restaurant, kitchen, food delivery service, or marketplace.
Subscription schedules, automated cutoff logic, daily preference toggles, and payment pipelines.
Carried out independently by licensed partner kitchens and hygiene-audited local food providers.
Localized dispatch and door-to-door delivery executed directly by the Meal Provider fleet.
3. Subscriptions and Payments
Plan details, pricing, and inclusions are set by the Meal Provider. Brocoly charges a 5% platform fee on each transaction. This is included in the price displayed to you there are no hidden charges. Payments are processed securely by Razorpay.
Included upfront in the displayed pricing. No hidden platform markup, convenience fees, or post-purchase checkout surcharges.
Payments are encrypted and processed through Razorpay Software Pvt. Ltd. Supporting UPI, Net Banking, RuPay, and domestic credit/debit cards.
Tax-compliant electronic receipts and invoices are generated automatically and sent to your registered email address.
4. Cancellations, Pauses & Refunds
You may cancel future subscription renewals at any time through the App. Refunds are available for unused meals, provided the refund request is submitted before the Meal Provider's meal preparation cutoff time for that meal. Refund requests are reviewed and approved by the Meal Provider, not Brocoly.
Turn off recurring subscription renewals anytime in App settings before the upcoming billing cycle begins.
Pause upcoming meals without penalty before the kitchen's preparation cutoff window (e.g., 9:00 PM previous evening).
Refunds for unused meals are adjudicated and processed directly by your chosen Meal Provider under their kitchen policy.
5. Meal Provider Relationship
Your Meal Provider is an independent business. Brocoly does not guarantee the quality, safety, taste, or timely delivery of meals. Any disputes about food quality or delivery should first be raised with your Meal Provider.
Meal Providers are autonomous legal entities responsible for their culinary licenses and kitchen hygiene.
Food taste, temperature, delivery schedule, or missing items should be raised directly with your provider via in-app chat.
Brocoly facilitates periodic hygiene verification badges, but ongoing day-to-day culinary safety is governed by the Meal Provider.
6. Limitation of Liability
To the maximum extent permitted by Indian law, Brocoly shall not be liable for any indirect, incidental, or consequential damages, or meal quality, safety, or delivery issues caused by the Meal Provider.